Return Policy
We want you to be completely satisfied with your purchase. Please carefully review our return policy before making a purchase.
Returns:
Unopened Items: We accept returns of unopened items within 5 days of receipt. Items must be in their original packaging, with all labels attached and in resalable condition.
Opened Items: We do not accept returns of opened items for any reason, except in cases of manufacturer defects.
Defective Items: If you receive a defective item, please contact us within 5 days of receipt. We will gladly replace the item or issue a full refund.
Return Process:
Contact Us: To initiate a return, please contact our customer support team at help@worldofbrio.com or use the onsite chat function.
Return Authorization: You will be issued a Return Authorization (RA) number. Please clearly write this number on the outside of the return package.
Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund: Once we receive your returned item and verify its condition, we will issue a refund to your original payment method. Please allow [number] business days for the refund to be processed.
Non-Returnable Items:
Opened items (except in cases of manufacturer defects)
Gift cards
Perishable goods
Items marked as final sale
Please Note:
We reserve the right to refuse any return that does not meet our policy requirements.
This return policy applies only to purchases made directly from our store.
We may update this return policy at any time without prior notice. Please refer to the most recent version on our website.
Thank you for your understanding and cooperation.
